Privacy Policy
Tampa Bay Cooling Line ("we", "us", or "our") respects your privacy. This policy explains how we collect, use, share, and protect your personal information when you visit this website, call the hotline, or send a request form.
Tampa Bay Cooling Line connects homeowners with independent local air-conditioning contractors. We are not an air-conditioning contractor. Service availability, pricing, and timing are determined by the contractor.
Information We Collect
Information You Provide
When you submit a request form, we collect:
- Name
- Phone number
- Email address, if you provide one
- The type of air conditioning problem and any details you describe
When you call the phone line, the call may be recorded or its details logged (caller number, time, duration, and the provider it was routed to) for routing, quality, and billing purposes.
Information Collected Automatically
We use Google Analytics to understand how visitors use this website. It collects:
- Pages visited and time spent on each page
- Referring website or search engine
- Browser type and screen size
- General geographic location (city level)
Google Analytics processes this data on Google's servers under Google's privacy policy; IP addresses are not stored. We do not use the data for advertising. You can opt out with the Google Analytics opt-out browser add-on.
Language Preferences and Unfinished Forms
We read your browser's preferred language to offer an optional English or Spanish page suggestion. If you choose a language or dismiss the suggestion, we remember that choice in this browser's local storage until you change it or clear the site's stored data. We do not automatically redirect you.
When you switch languages while completing the request form, we temporarily keep your name, phone number, selected service, and message in this tab's session storage. The saved copy is removed when the destination form reads it; unused copies expire after 10 minutes and are discarded when read. Session storage is cleared when the tab's session ends. These entries are not sent to a provider until you submit the form.
How We Use and Share Your Information
- To route your call or request to an independent local air-conditioning contractor so they can contact you
- To confirm that a request was delivered and, where applicable, to record it for billing between us and the provider or the network that routes the call
- To improve this website and the phone line experience
Your contact details are shared with the independent provider who takes your request, with any call-routing network that delivers it to them, and with the services we use to route and record calls and messages. We may be paid a referral fee by that provider or network for the call or request; that is the arrangement described in our terms. Once shared, the provider's own privacy practices apply to their use of your information. We do not sell your personal information to data brokers, marketing lists, or anyone other than the provider handling your request.
How We Protect Your Information
We take reasonable measures to protect your personal information, including using encrypted connections (HTTPS) for all data transmitted through this website. No method of transmission is completely secure, and we cannot promise absolute security.
Your Rights
You may:
- Request access to the personal data we hold about you
- Request correction or deletion of your data, subject to records we must keep for billing or legal reasons
- Opt out of analytics tracking by using your browser's "Do Not Track" setting
Contact Us
Questions about this website or your data: email [email protected]. We handle privacy requests by email only.
For air conditioning service: call 813-522-6238. That number connects you with an independent local air-conditioning contractor; it does not reach the website operator.